New Mexico Board of Pharmacy Prescription Monitoring Program

Frequently Asked Questions (F.A.Q.s)

General Questions:

Does my password expire?
For security purposes, passwords will expire every 90 days. You do not need to remember to update your password, as the system will automatically prompt you to change your password after 90 days. Please note that your account will require you to update your password upon your initial sign-in. At this time, please answer the security questions provided. This will allow you to change/update your password during the evening/weekend hours.
I have entered my password numerous times, I am sure that it is correct. Why is this happening?
Your Username, Password and Security Question Answers are all case sensitive, so it is important to enter them exactly. In addition, sometimes when “cutting and pasting” the information, an extra space will inadvertently be copied – be sure to check that this isn’t the case
I want to report missing or incorrect information
If you believe information is missing or incorrect, the first step is to contact the pharmacy that filled the prescription. Pharmacies (Dispensers) submit the information to the NM PMP, we don't add (or edit) any dispensing information ourselves. If you have trouble with or are unclear which pharmacy filled the prescription, Contact Us and we'll try to assist you.
I'm not an authorized user, but want to request a PMP report
Other than authorized users, only approved Law Enforcement and Regulatory personnel, individuals themselves, and legal guardians can request a PMP report. See the Forms section of the PMP Resources Section